Terms of service

builduo is a tool that helps builders and their clients keep one agreed record of a job: the contract figure, payment stages, extras, credits, payments and sign-off.

builduo is not:

• a party to the contract between builder and client — that contract is between you two;
• a payment service — we don’t hold, move or guarantee any money;
• legal, financial or building advice;
• a check on the builder’s work, qualifications or insurance. Insurance and business details are provided by the builder. Company details come from Companies House as they are on the day of lookup.

You sign in with your email address. Keep access to your email secure; anything done from your account is treated as done by you. You must be 18 or over. Builders must be using builduo for their business.

You’re responsible for: your quotes, prices and the terms you upload; the accuracy of your business and insurance details; meeting your legal obligations to your clients, including consumer law (such as giving homeowners the information and cancellation rights the law requires — builduo shows standard cancellation information as a convenience, but it’s your responsibility to make sure it’s right for your contract); and only inviting people who expect to hear from you about the job.

Using builduo is free for clients. When you tap Accept, Approve, Sign off or Ask a question, you’re communicating with your builder, and that action is recorded with the date and time. Either of you may rely on that record, including in a dispute.

Once something is recorded on a job, neither the builder nor the client can edit or delete it, and both can see it. We keep job records as described in our Privacy policy.

Clients never pay builduo. Builders pay the fees shown on our website at the time. Founding builders use builduo free for 6 months from joining. We’ll give you at least 30 days’ notice by email before you’re charged anything or before a price changes, and you can stop using builduo before then. Prices exclude VAT unless stated.

Don’t use builduo to break the law, mislead anyone, upload anything harmful or that you don’t have the right to use, invite people without reason, or try to access jobs or data that aren’t yours or to disrupt the service.

We work to keep builduo running and your data safe, but we can’t promise it will always be available or error-free. Keep your own copies of anything important.

• We’re not responsible for the work, the building contract, payments between builder and client, or disputes between you.
• For builders: our total liability to you in any 12-month period is limited to the fees you paid us in that period, or £100 if more. We’re not liable for loss of profit, business or contracts, or indirect loss.
• For clients who are consumers: we’re responsible for foreseeable loss caused by our breach of these terms or our negligence, but not for loss that wasn’t foreseeable or for business losses.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

You can stop using builduo at any time. We may suspend or close an account that breaks these terms, with notice where reasonable. Job records shared with the other side remain available to them as set out in our Privacy policy.

We’ll post changes here and email builders about important changes at least 30 days before they apply.

hello@builduo.co.uk

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you’re a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.